Customer Support & Success Ecosystem

At Enséñame, we believe that sustainable technology adoption is only successful with solid support behind it. That’s why we offer a 24/7 multichannel support service with centralized management and full traceability across every interaction.

Our users can access support through the following channels:

Live Chat
Email
Phone
WhatsApp
Ticketing System
AI Agents

This guarantees real-time responses and personalized assistance for every user.

Technical Helpdesk
Troubleshoots and resolves access, performance, and infrastructure incidents, keeping your experience fast, stable, and secure.
Pedagogical Helpdesk
Empowers instructors, learners, and administrators in the pedagogical and instructional utilization use of the platform — making sure learning technology is used to its full potential.

Moving Beyond Reactive Support: We Empower Your Teams from Day One:

Training for administrative and teaching staff.

- Tailored sessions designed to drive user adoption and maximize ROI across your organization.

Structured onboarding — including:

- Step-by-step video tutorials
- Practical how-to guides
- Live webinars

We transform the way organizations learn and operate

Produced by

Features:

Client Support

40 SW 13 Street #202
Miami, FL 33130

Distributed by:

© Enséñame All rights reserved.

We transform training into living experiences.

Terms of Service

CORPORATE INFORMATION AND ECOSYSTEM STRUCTURE

ENSÉÑAME is a digital platform focused on the management, distribution, and delivery of digital educational content. Global ownership of its technological assets, software developments, digital infrastructure, and structural components belongs to 3E INNOVATION GROUP CORP (hereinafter, the “Parent Company”). Within the territory of Colombia, the Platform is operated by ETRAINING S.A.S., a company identified under Tax ID (NIT) 830.147.547-1, which acts as the authorized operator and commercial and authorized legal representative (hereinafter, the “Local Operator”).

3E INNOVATION GROUP CORP acts as an international strategic partner and licensing provider of the technological infrastructure, software components, and evolutionary updates of the Platform, under licensing and technology cooperation agreements.

Depending on the contracted service and applicable jurisdiction, the contractual relationship may be established with the Local Operator, the Parent Company, or both, as expressly indicated in the applicable commercial proposal, service order, or specific contract.

Governing Law by territory:

Colombia: Applicable provisions include electronic commerce rules under Law 527 of 1999, consumer protection (Law 1480 of 2011), and personal data protection (Law 1581 of 2012 and its regulatory decrees).
United States: Services to U.S.-based users may be subject to applicable federal and state consumer protection and trade practices laws, including the Federal Trade Commission Act (15 U.S.C. §§ 41–58). When the State of Florida is involved, the Florida Deceptive and Unfair Trade Practices Act (FDUTPA, Chapter 501, Part II, Florida Statutes) may also apply.

ENSÉÑAME commits to providing clear, truthful, sufficient, and up-to-date information about its Platform features, terms of use, and service scope, and to maintaining reasonable standards of quality, suitability, security, and functionality in accordance with applicable law in each jurisdiction. ENSÉÑAME is committed to the principles of good faith, transparency, accountability, and user/consumer protection in the delivery of its digital services.

NATURE OF THE ENSÉÑAME ECOSYSTEM

ENSÉÑAME is not merely an isolated technology tool — it is a digital platform designed to support training, upskilling, and skills development through the management, distribution, and access to digital educational content in organizational environments.

The Ecosystem is defined as an adaptable, customizable platform aligned with each organization’s identity, built to WCAG accessibility standards and multi-device compatibility, ensuring a consistent and inclusive experience from any device.

Key capabilities include:

Acts as a technology intermediary facilitating interaction among end users, contracting entities, and content providers.
Supports the creation and management of structured learning paths.
Integrates with third-party systems (communication platforms, analytics tools, and video conferencing) to expand functionality and improve the user experience.

ACCEPTANCE AND LEGAL CAPACITY

Accessing, registering, browsing, or using the Ecosystem constitutes full, express, and unconditional acceptance of these Terms.

The User declares that they have sufficient legal capacity to enter into binding contracts and, if acting on behalf of a legal entity, represents that they have the authority to legally bind that entity. The User also warrants that all information provided during the registration or contracting process is truthful, complete, and up to date.

The Local Operator and/or the Parent Company may request additional documentation to verify identity, prevent fraud, comply with regulatory obligations, or mitigate legal or reputational risks.

DEFINITIONS

Data Messages: Information generated, sent, received, stored, or communicated by electronic, optical, or similar means, including Electronic Data Interchange (EDI), the Internet, email, telegram, telex, or fax.

Electronic Commerce: Encompasses the sending, transmission, reception, and storage of data messages by electronic means. Any questions regarding the validity and effectiveness of data messages and related e-commerce activities shall be governed by applicable law.

Cookies: Text strings stored by the Platform on the user’s device to track activities and preferences.

Platform Operator: The entity responsible for managing the Platform, represented for purposes of these Terms by ETRAINING S.A.S., or any natural or legal person it designates.

Pop-Ups: Internet windows or notices that appear automatically at any time while using the Platform, primarily used for formalizing transactions between Users.

Artificial Intelligence (AI): Probabilistic algorithmic systems used for pedagogical personalization, adaptive learning, performance analysis, and assisted content generation, including the AI Chat available for academic management.

Proctoring: A secure exam functionality that uses authentication tools including facial recognition, fingerprint scanning, and document verification to validate user identity and ensure the integrity of assessments.

Platform: The technological infrastructure, software, modules, digital tools, integrations, APIs, and features offered under a SaaS model.

Services: The full suite of technological, methodological, editorial, consultative, and advanced analytics solutions offered within the Ecosystem.

User Content: All information, data, text, images, files, databases, or materials uploaded or incorporated into the Platform by the User.

REGISTRATION AND MANAGED ACCOUNTS

To access certain Platform features, the User must register and create an account by providing valid, verifiable, and up-to-date information. The account is personal and non-transferable, and its use is subject to these Terms.

The User is responsible for the accuracy of the information provided and for keeping their login credentials strictly confidential. The User must immediately notify ENSÉÑAME of any unauthorized use of their account.

When registration is made using a corporate email account or within the framework of a contractual relationship with an organization, that organization may assume ownership or administration of the account — including the ability to manage access, modify settings, reassign content, or delete the account — which the User expressly acknowledges and accepts.

The User is solely responsible for all activities carried out through their account on the Platform.

TECHNOLOGY SERVICE MODEL

The ENSÉÑAME Platform is delivered as a digital technology service (SaaS) supported by modern databases and cutting-edge development frameworks. To ensure reliability and continuity, the service runs on leading cloud infrastructure with resilience features, redundant backups, and disaster recovery protocols.

The Operator provides 24/7 multichannel support through technical and pedagogical helpdesks, with immediate response and ongoing guidance. The service includes onboarding, training, and practical resources to ensure fast platform adoption.

The User acknowledges that AI-powered tools, such as the assisted chat, operate on probabilistic models. Responsibility for any strategic or academic decisions made based on AI-generated outputs rests exclusively with the User.

The User agrees to use the Platform in good faith and in compliance with applicable law and these Terms, refraining from any conduct that could compromise the operation, security, integrity, or reputation of the Platform, the Local Operator, the Parent Company, or third parties.

ENSÉÑAME may rely, in whole or in part, on technology infrastructure, services, or content provided by third parties, and therefore does not guarantee the permanent availability or uninterrupted continuity of all services or content offered.

The User acknowledges that ENSÉÑAME does not guarantee specific academic, training, or professional outcomes from use of the Platform. The User is solely responsible for making use of the available content and tools.

CONTENT AND PROVIDER RELATIONSHIPS

The Platform may host, distribute, or make available educational content developed by ENSÉÑAME as well as by third-party providers, institutions, or strategic partners.

The User acknowledges that in these cases ENSÉÑAME acts as a technology intermediary, and that responsibility for the quality, accuracy, legality, and ownership of third-party content rests exclusively with the respective providers.

ENSÉÑAME reserves the right to remove, suspend, or restrict access to any content when there are indications of regulatory non-compliance, infringement of third-party rights, or risk to the integrity of the Platform.

Regarding third-party system integrations (such as video conferencing or analytics services), the User accepts that ENSÉÑAME provides the technical connectivity but is not responsible for the availability, failures, or security policies of those external platforms, which are governed by their own terms and conditions.

PRICING, PAYMENTS, AND BILLING

To subscribe to any plan or service offered by ENSÉÑAME, the User must follow the instructions available on the website or platform, which may include providing a valid credit card, debit card, or other authorized payment method to pay the applicable fee or price (the “Fee”), which will be linked to their account.

If the User contracts additional services or upgrades their plan, they will not need to re-enter payment information — the payment method already linked to the account will be used, unless the User modifies it.

Before confirming a purchase, ENSÉÑAME will provide the User with a summary of the pricing terms and key features of the selected service.

Payments may be made by bank transfer (when enabled) or through a third-party payment platform. Use of the payment platform is subject to its own terms and privacy policy, which the User must accept. Payment method data is stored directly by the payment platform, which is solely responsible for its handling and security. ENSÉÑAME does not have direct access to full payment card details and is not liable for the operation, availability, or issues of the payment platform.

Since the Services are digital in nature and may begin immediately upon contracting, the right of withdrawal may not apply where permitted by applicable law and the User has expressly accepted the immediate start of service delivery.

Upon confirming a purchase, the User will receive a confirmation email with instructions for accessing and using the Service. Access and activation of the Service are contingent on receipt of payment or authorization by the relevant financial institution.

For recurring services or subscriptions, the Fee will be automatically charged at each renewal period using the payment method linked to the account at that time. Only one primary payment method is permitted per account, unless ENSÉÑAME expressly enables otherwise.

If no valid payment method is associated with the account or a charge cannot be processed, ENSÉÑAME will notify the User and may temporarily suspend access to the Service until the payment situation is resolved.

In the event of non-payment, ENSÉÑAME — through the Local Operator (ETRAINING S.A.S.) or the Parent Company (3E INNOVATION GROUP CORP), as applicable — may limit, suspend, or restrict access to the Platform and its associated content, features, data, and services. If non-payment continues for thirty (30) calendar days, ENSÉÑAME may cancel the contracted service. In that event, associated data, content, and records may be retained for up to an additional thirty (30) days, after which they may be permanently deleted with no possibility of recovery, unless a legal or contractual obligation requires otherwise.

The User or contracting entity may reactivate the service within the indicated periods by paying any outstanding amounts, including fees corresponding to the period during which the service was suspended, where applicable.

The User may update billing information and tax details at any time through their account on the Platform.

Specific pricing terms — including rates, number of users, storage, enabled features, service levels, and billing model — will be defined in the commercial proposal, service order, or specific contract with the Local Operator, the Parent Company, or both. Unless otherwise agreed, services may operate on a prepaid basis and may renew automatically at the end of each billing cycle.

Since the digital service is considered delivered from the moment access is activated, payments are non-refundable, except as expressly required by applicable law. In Colombia, the right of withdrawal under Law 1480 of 2011 may apply where applicable.

For users located in the United States, these provisions shall be interpreted and applied in accordance with applicable consumer protection law, including the Federal Trade Commission Act (15 U.S.C. § 45) and, where applicable, the Florida Deceptive and Unfair Trade Practices Act (FDUTPA). ENSÉÑAME will ensure that all suspension, cancellation, automatic renewal, and non-refund conditions are communicated to the User in a clear, prior, and transparent manner, in compliance with applicable consumer protection requirements.

INTELLECTUAL PROPERTY

All industrial and intellectual property rights covering the Services offered by ENSÉÑAME — including its website, applications, technology platforms, tools, content, navigation structure, source code, interfaces, features, trademarks, trade names, logos, distinctive signs, text, images, graphics, databases, and software — belong exclusively to ENSÉÑAME, its supporting companies, or their licensors, and are protected by applicable national and international intellectual property law.

The User is only authorized to access and use the Services as set forth in these Terms and within legally permitted limits. Unless ENSÉÑAME grants express written authorization, the User may not reproduce, transform, distribute, publicly communicate, make available to third parties, create derivative works from, extract, reuse, or exploit by any means the Services, the website, or any of their elements.

Contracting the Services does not constitute, in any case, a transfer or assignment of industrial or intellectual property rights owned by ENSÉÑAME. ENSÉÑAME grants the User a personal, limited, revocable, non-exclusive, and non-transferable license to access and use the Services in accordance with these Terms.

The User retains ownership of all content, data, information, or materials they upload, store, share, or generate through the Services (User Content). ENSÉÑAME does not acquire ownership rights over User Content, except as strictly necessary to provide the Service.

By using the Service, the User grants ENSÉÑAME a non-exclusive, royalty-free, worldwide, time-limited license (limited to the duration of the contractual relationship) to access, host, technically reproduce, process, and use User Content solely to the extent necessary to:

Provide the contracted Services.
Ensure proper platform operation, maintenance, and improvement.
Comply with legal obligations or requirements from competent authorities.
Enforce these Terms.
Detect, prevent, or address fraud, technical incidents, or security issues.
Protect the legitimate rights and interests of ENSÉÑAME, other users, or third parties.

The User warrants that they hold all necessary rights, licenses, and authorizations over their User Content for its use through the Services and for granting the above license to ENSÉÑAME. The User is solely responsible for their User Content and agrees to indemnify and hold ENSÉÑAME harmless from any claims, damages, losses, or expenses (including legal fees) arising from any infringement of third-party rights.

ENSÉÑAME does not permit use of the Services for activities that infringe intellectual property rights or other third-party rights. ENSÉÑAME may remove, block, or delete content for which there is substantiated notice of infringement or reasonable evidence of rights violation, and reserves the right to act without prior notice when necessary to comply with applicable law or protect its legitimate interests.

ACCEPTABLE USE AND RESTRICTIONS

The User agrees to use the Ecosystem in compliance with applicable law and good faith. The following are strictly prohibited:

Using the platform content or features to train external artificial intelligence models without prior express written authorization.
Reverse engineering, decompiling, decoding, or hacking any technology used by ENSÉÑAME to deliver the Service.
Impersonating another person or entity, or falsely representing or misrepresenting your affiliation with any person or entity.
Negligently using a third-party digital certificate or using it in violation of the conditions established by the relevant certification service provider.
Interfering with, disrupting, or compromising the security of the Service, the ENSÉÑAME website, or the servers and networks used to provide the Service.
Taking any action that damages, disables, overloads (as determined by ENSÉÑAME at its sole discretion), or degrades the Service, website, or access methods, or impairs their normal use by other users.
Circumventing any measure used by ENSÉÑAME to prevent or restrict access to the Service (or to other accounts, computer systems, or associated networks).
Accessing the Service through unauthorized programs, applications, or tools, including any malicious attempt to gain control of the Service, cause service interruptions, or conduct unauthorized performance or benchmark testing.
Reverse engineering, decompiling, disassembling, or attempting to discover the source code, underlying ideas, or algorithms of any part of the Service, except to the extent expressly permitted by applicable law.
Copying, renting, leasing, distributing, downloading, reproducing, transmitting, displaying, selling, licensing, or otherwise exploiting any Service or website content outside of the uses expressly authorized in these Terms.
Using the Service to send unsolicited electronic communications (spam), viruses, malware, or any other malicious code, or for any activity that violates applicable law or infringes third-party rights.
Developing competing products or services based on the platform’s features or methodology.
Extracting data through automated techniques such as scraping, bots, or spiders.

DATA PROTECTION

The processing of personal data is governed by applicable regulations. In Colombia, Law 1581 of 2012 and its regulatory decrees apply. The User authorizes the international transfer of data when necessary for service delivery. ENSÉÑAME will act as a Data Processor with respect to information uploaded by the User when applicable.

The User expressly authorizes the processing of sensitive data — including facial recognition and fingerprint data — when these are required for identity verification, multi-factor authentication (MFA), or Proctoring services. This data will be collected exclusively for purposes related to service delivery and the fulfillment of contractual obligations.

CONFIDENTIALITY

All technical, strategic, methodological, or commercial information exchanged between the parties shall be treated as confidential. Confidentiality obligations remain in effect throughout the contractual relationship and for five (5) years following its termination.

LIMITATION OF LIABILITY

The total cumulative liability of ENSÉÑAME, the Local Operator, and the Parent Company shall not exceed the greater of: one hundred U.S. dollars (USD $100.00) or the amount paid by the User during the twelve (12) months preceding the event giving rise to the claim.

ENSÉÑAME shall not be liable for indirect damages, loss of business revenue/consequential damages.

TERMINATION

The contractual relationship may be terminated due to breach, default, misuse, or. by the User’s own decision in accordance with the cancellation procedures set forth herein.

Upon termination, the User will lose access to the Platform and content may be deleted in accordance with defined technical retention periods, unless a legal obligation to retain it exists.

GOVERNING LAW AND JURISDICTION

When the contract is entered into with ETRAINING S.A.S., it shall be governed by the laws of the Republic of Colombia, and any dispute shall be subject to the exclusive jurisdiction of the courts of Bogotá D.C.

When the contract is entered into with 3E INNOVATION GROUP CORP, it shall be governed by the laws of the United States, specifically the State of Florida.

When the contract is entered into directly with the Parent Company, the law and jurisdiction agreed upon in the specific contract shall apply.

AMENDMENTS

ENSÉÑAME reserves the right to modify these Terms at any time, at its sole discretion. All modifications will be communicated to Users and will take effect upon publication on the Platform.